Have a question or need help? Our team is here for you.
Get in Touch
We would love to hear from you. Whether you are evaluating Buildwrk for your company, need help with your account, or want to share feedback, our team is ready to assist.
General Inquiries & Support Email: info@donkeyideas.com Response Time: Within 24 hours on business days
For urgent issues affecting your ability to use the platform, email info@donkeyideas.com with "URGENT" in the subject line and we will prioritize your request.
Sales Inquiries Email: info@donkeyideas.com
Interested in Buildwrk for your construction company or property management firm? Our team can walk you through the platform, answer your questions, and help you find the right plan for your business. We offer personalized demos for teams of all sizes.
Partnerships & Integrations Email: info@donkeyideas.com
We are always looking to partner with companies that share our mission of modernizing the construction industry. If you are a software vendor, consultant, or industry organization interested in working together, reach out to us.
Help Center & Resources
Before reaching out, you may find your answer in our self-service resources:
- Knowledge Base: Detailed guides and tutorials for every Buildwrk feature. - Video Tutorials: Step-by-step walkthroughs for common workflows. - API Documentation: Technical documentation for developers building integrations. - Community Forum: Connect with other Buildwrk users to share tips and best practices.
Billing & Account Questions Email: info@donkeyideas.com
For questions about your subscription, invoices, plan changes, or cancellations, include your company name and account email for the fastest response.
Privacy & Legal Email: info@donkeyideas.com
For data protection requests, GDPR inquiries, DPA requests, or legal matters. See our Privacy Policy and GDPR Compliance pages for more information.
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